Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Illustrative scene
EVERY MINUTE COUNTS WITH ESCAPING WATER
What’s happening right now?
Our emergency line is open 24 hours a day, 7 days a week.
Water coming through the ceiling
Turn off the water at the stopcock (usually under the kitchen sink).
Keep away from wet light fittings and sockets. Switch off the electricity at the consumer unit only if you can reach it without touching water.
If you are in a flat, knock on the door of the flat above.
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
LLaura
★★★★★Google review
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
ABAJ Boyland
★★★★★Google review
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
FCFrancesca Coates
★★★★★Google review
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
SCSophie Chan
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
The New Town appraisal distinguishes stone terraces and tenements from rear lanes and mews housing. Its description is a starting point for New Town properties; it is not a description of every West End address.
If a New Town or West End property has a new bathroom in an altered layout, explain whether the affected home is reached from the main stair, lower-ground steps or a rear mews. The historic frontage does not show today's access.
Give the entrance that reaches the affected space, particularly where a lower-ground home has separate steps or a mews uses a rear lane. Describe any existing service cupboard or access hatch. A leak beneath a decorated room needs an agreed investigation route, not an automatic assumption that the nearest floor must be lifted.
PROPERTY, PIPEWORK & DRAINAGE
What matters in New Town & West End properties?
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Has anything changed recently?
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
Who manages the repair and what might insurance cover?
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For New Town & West End, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Use the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Emergency plumbing
Give the entrance that reaches active damage, especially where it differs from the postal frontage. In a converted house, give the current dwelling entrance and the room receiving water, not just the original house number. A first visit may need access to another occupied unit. Explain what is active now and arrange contacts without assuming an old plan identifies the failed connection.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Distinguish symptoms in a rear mews from those in the main terrace. Subdivision or a relocated wet room can change the drainage question, but it does not itself prove a defect. Identify the affected fixtures and any known alterations. Earlier plans are supporting information; agree what can be assessed or inspected before treating an assumed route as the target for repair.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Ask what can be checked through existing access before decorated surfaces are disturbed. Concealed services beside original finishes need an agreed investigation route. Describe existing hatches and known alterations, then ask which observations justify further opening. The nearest stain may not identify the source. Repairing a component and restoring the disturbed room should be scoped separately where relevant.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
State the particular connection or recurring blockage that an accessible survey should investigate. A survey for an altered house should specify current dwellings and the inspection question. Ask which connections can be seen or traced from available access, and how unconfirmed sections will be reported. The historic footprint or conversion plan is not a guarantee of the present drainage arrangement.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Describe whether the altered bathroom sits over another dwelling and how its waste can be inspected. A relocated bathroom may sit above a different room or dwelling from its original position. Give the current layout, the leak timing and any panel access. The age of a villa or flat does not establish whether the tray, mixer, supply or waste is the source of the symptom.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Describe what you can observe. Say which fixture or room is affected, when the issue began and whether water is still escaping. A symptom helps assessment; a guessed diagnosis can miss the cause.
Explain how the property can be reached. Include a flat or unit number, entry arrangements and access to the affected area. Front street, lower ground floor or rear mews? is the situation discussed above; mention any related constraints.
Agree the next step. Confirm attendance, who can authorise work and what the visit includes. Ask how further investigation, parts and repair costs will be approved.
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Independent information when you need it.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
A leak near original finishes: planning a New Town or West End assessment
A leak near original finishes: planning a New Town or West End assessment. Practical observations, access and booking questions, with links to relevant local service information.
Plumbing, drainage and heating for New Town & West End.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Transparent plumbing prices for New Town & West End
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
What should I record for New Town & West End when the property or its plumbing has changed?
Identify existing panels and known protected finishes before agreeing intrusive investigation.
What address information is useful for a New Town & West End enquiry?
New Town, West End and nearby central streets. Include the full postcode, exact property or flat number and a contact who can arrange entry.
How do I choose a plumbing service for New Town & West End?
Start with what you can observe: front street, lower ground floor or rear mews?. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
How quickly can a plumber get to New Town & West End?
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
How are repair costs agreed in New Town & West End?
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Can I send a non-urgent New Town & West End enquiry online?
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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