Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumber Edinburgh City Centre: practical help for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Call for availability and applicable charges. Price agreed before work starts. Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
AJ was able to attend really quickly after a leak was coming through our ceiling from a neighbour. We’ve used him before & he’s super reliable & prompt and the work is a great standard, wld certainly recommend!
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If your city-centre flat leaks after a kitchen refit and the water comes through into a shop below, your stair door won’t get us into the shop. Tell us which floor you’re on and who can let us into the shop.
Edinburgh's Old Town follows its medieval street plan along the Royal Mile, the ridge that runs downhill from the Castle to Holyrood. Multi-storey tenements became the norm here from the 16th century, and narrow closes and wynds drop steeply from the main street. Together with the New Town, it has been a UNESCO World Heritage Site since 1995.
Many city-centre buildings put homes above shops, bars, hotels or offices. A leak on an upper floor can show first in a business below that keeps different hours, and the supply valve for a flat may sit in a stair cupboard or inside another property. Old soil stacks are often shared by several flats, so a blocked stack can affect neighbours as well as you.
Parking and access take planning in the centre. Tell us the close name or stair number, whether there is a secure door entry and which floor you are on. If water is coming through a ceiling, find out who lives or trades above you and whether they can be reached while we are on the way.
Mixed-use buildings and flats above shops. Check whether a waste pipe or stopcock is shared with commercial premises, and who can provide access.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Edinburgh City Centre, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Edinburgh City Centre: Tell us whether water is reaching the shop floor and who can let us in.
Explore emergency plumbing
Edinburgh City Centre: Tell us whether it’s a blocked sink in the flat or a problem the business below has reported.
Explore blocked drains
Edinburgh City Centre: Tell us where the wet room sits in relation to the shop ceiling, and whether it has moved recently.
Explore water leak detection
Edinburgh City Centre: Ask whether the survey will cover a branch inside your unit or a shared drain we can reach.
Explore cctv drain surveys
Edinburgh City Centre: Tell us whether the new shower leaks inside its enclosure or through into the premises below.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Tell us whether water is reaching the shop floor and who can let us in. For business premises, describe the leak and how it’s affecting the space and anyone next door. Mention any security sign-in, site induction or escort we’ll need. The keyholder and the person who approves the work may be different people, so tell us who’s who.
Clarify the scope: Is water escaping, is waste backing up, or have you lost something you need, like a toilet or hot water?
24-hour emergency plumber in Edinburgh — assessment and prices →
Tell us whether it’s a blocked sink in the flat or a problem the business below has reported. For commercial drains, name the unit and the fittings affected, not the whole building. Say which areas can be closed off and who controls shared access. Who is responsible under the lease is a separate question, especially if other occupiers have problems too.
Clarify the scope: Which fitting played up first, and what happened just before?
Tell us where the wet room sits in relation to the shop ceiling, and whether it has moved recently. For a leak in let premises, give the room, the unit and a contact for any neighbouring space getting wet. Stick to what you’ve seen rather than who’s to blame under the lease. Ask what findings we can give you, and whether further access, repairs or making good need a manager’s approval.
Clarify the scope: What have you actually seen, and what are you only guessing at?
Ask whether the survey will cover a branch inside your unit or a shared drain we can reach. A survey of business premises needs an agreed time, site access and a clear scope. Tell us what the business does and where the access points are; a general plumbing visit doesn’t cover every specialist job. Filming one run doesn’t show the condition of every drain serving a building with several occupiers.
Clarify the scope: Which part of the drain should be checked, and what decision will the results help with?
Tell us whether the new shower leaks inside its enclosure or through into the premises below. Staff or customer showers can come with access rules and opening-hours limits a home bathroom doesn’t have. Give the unit, the equipment you know about and whether other hot taps are affected. Agree the job, and any specialist work, before booking; the type of premises doesn’t tell us which system or qualification is needed.
Clarify the scope: Is it flow, temperature, drainage or a leak, and what was actually changed?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Water coming through into a shop below your flat? What to tell us so we can get into both and find the source.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Property guides: Commercial lets & premises · All property guides →
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
All applicable attendance, diagnostic and service charges are confirmed before work begins.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Keep the date of the refit and the shop’s opening hours together. They help us plan the visit, though they don’t show who caused the leak.
Old Town, New Town, Grassmarket and Canongate. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: access to a flat above a shop. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Call for availability and applicable charges. Price agreed before work starts.Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
Emergency enquiries: 24 hours, every day.
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