Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Bonnyrigg: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ was efficient and helpful sorting out a blocked shower drain.
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If a Bonnyrigg drain blocks again after a bathroom alteration, define the question a survey should answer. A recording is only useful when its inspected route and limitations are clear.
Our Bonnyrigg cover includes Poltonhall and Hopefield (EH19). For Polton and Lasswade (EH18), see the Lasswade guide or call with your address.
Bonnyrigg lies about eight miles south-east of Edinburgh city centre between the North and South Esk rivers. It began as a hamlet around 1750, was a mining village until the 1920s and is now Midlothian's largest town, with about 18,000 residents.
The centre is mostly 19th-century, though buildings at Bonnyrigg Toll were rebuilt in the 1960s. Hopefield, Poltonhall and Waverley were built in the 20th century, and new housing continues at Hopefield, Burnbrae and Dalhousie Mains. Many homes here are less than 20 years old.
If your home is new, the builder may still be responsible for some defects under its warranty, usually for the first two years. Check your paperwork before booking a repair. Report the fault to the developer if it is covered, and call us if water is escaping and you need it stopped now.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Bonnyrigg, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Bonnyrigg: Say whether wastewater is currently entering rooms or is contained outside.
Explore emergency plumbing
Bonnyrigg: Record how long the previous improvement lasted and which fixture backed up first.
Explore blocked drains
Bonnyrigg: Distinguish a leaking waste connection from a hidden supply suspected without evidence.
Explore water leak detection
Bonnyrigg: Agree accessible starting points, the reporting format and any clearance needed before viewing.
Explore cctv drain surveys
Bonnyrigg: Explain whether the changed shower drains slowly while other fixtures remain unaffected.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Say whether wastewater is currently entering rooms or is contained outside. If a planned drainage enquiry becomes an active overflow, explain the present consequences rather than relying on the earlier appointment purpose. Describe affected rooms and facilities, and stop adding water that worsens the backup. Any proposed attendance and its immediate aim still need direct confirmation for the actual address.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Record how long the previous improvement lasted and which fixture backed up first. For repeat obstruction, compare the location and duration of improvement after earlier clearance. Identify whether previous work restored flow or documented a cause. Alterations and changed use are useful history, but neither proves roots, collapse or a particular material failure without inspection of the affected section.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Distinguish a leaking waste connection from a hidden supply suspected without evidence. Where dampness accompanies a drainage complaint, identify the visible connection or wet area separately from the backup. Escaping supply water and leaking wastewater need different investigation questions. Give observed timing and access without assuming that every symptom is explained by the same concealed obstruction.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Agree accessible starting points, the reporting format and any clearance needed before viewing. A useful camera instruction identifies the decision the inspection should support, accessible runs and desired findings. Ask whether clearance is needed beforehand and what remains uninspectable. A recording should distinguish the inspected section from unknown connections rather than presenting an incomplete view as proof about the entire network.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
CCTV drain surveys — assessment and prices → · Read the Bonnyrigg service guide →
Explain whether the changed shower drains slowly while other fixtures remain unaffected. A shower may be the first fixture to show a wider drainage symptom or may have a local waste fault. Report the sequence already observed and whether other outlets are affected. Do not repeat use to demonstrate a backup; explain previous clearance or alterations so assessment can be scoped.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Commissioning a Bonnyrigg drain survey: make the report requirement clear. Practical observations, access and booking questions, with links to relevant local service information.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Prepare Edinburgh drains for autumn leaf fall and rain. Safe ground-level checks, shared-property access, reporting routes and when to arrange drain clearance.
Read the guide →Understand what affects a CCTV drain survey's duration, preparation and report. Questions to ask before booking an Edinburgh drainage investigation.
Read the guide →Slow sink, overflowing drain or recurring blockage? Understand the warning signs, safe first actions and drainage responsibility in Edinburgh homes.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Keep the earlier clearance history and any genuine alteration plan, with unknown connections labelled as uncertain.
Bonnyrigg, Poltonhall, Hopefield and Lasswade. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: getting a useful drainage survey. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
