Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Sighthill & Wester Hailes: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If a privately owned flat in a Sighthill or Wester Hailes block develops a leak during common works, identify the current ownership and building contact. Former council ownership does not determine today's repair route.
Wester Hailes, in EH14, was barely developed until the early 1970s, when it was built mainly as purpose-built flats and tower blocks between the Murray Burn and the Water of Leith. Next door, Sighthill's four high-rise towers were demolished between 2008 and 2011.
Both areas have been extensively rebuilt. In Wester Hailes, the Hailesland Park slab blocks were replaced with low-rise housing, and in Sighthill the new Broomview homes were completed by 2020. Sighthill's southern streets still have cottage flats from the late 1940s that have changed little. A recent home and a 1940s cottage flat have very different pipework and access.
Council and housing association tenants should use their landlord's repairs line before calling a private plumber. Owners should tell us whether the home is a flat or a house and whether a shared drain or stair is involved. The Union Canal and Calder Road run close by, so give the nearest street to help with access.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Sighthill & Wester Hailes, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Sighthill & Wester Hailes: Report whether active water is entering another home or a communal area.
Explore emergency plumbing
Sighthill & Wester Hailes: Say whether several flats report drainage symptoms rather than assuming every blockage is common.
Explore blocked drains
Sighthill & Wester Hailes: Identify whether the suspected fitting is inside the private flat or only accessible communally.
Explore water leak detection
Sighthill & Wester Hailes: Check who can approve inspection of the shared run and receive the findings.
Explore cctv drain surveys
Sighthill & Wester Hailes: Explain whether a privately replaced shower is the only affected fixture during the common works.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Report whether active water is entering another home or a communal area. Where private and council-owned homes share a block, identify the dwelling receiving water and the building contact for any common space. Current ownership and authorised access matter more than the former owner. Explain what is happening now without assuming one party will dispatch a contractor for every component.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Say whether several flats report drainage symptoms rather than assuming every blockage is common. A blockage in one private flat does not by itself establish a common drain defect. Describe which fixtures or neighbouring homes have reported symptoms and identify the authorised building contact. Responsibility and permission for common work need checking alongside assessment, rather than inferred from the block’s history.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Identify whether the suspected fitting is inside the private flat or only accessible communally. For a mixed-ownership leak enquiry, separate the privately accessible fitting from any suspected common component. Arrange contacts for affected homes and restricted spaces. Factual findings may help coordination, but a plumbing assessment does not by itself determine owner contributions or entitlement to a Council repair programme.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Check who can approve inspection of the shared run and receive the findings. Common drainage inspection needs an agreed commissioning route and access authority. Explain whose symptom prompted the request and who should receive the findings. Do not treat private ownership of one flat as permission to investigate every shared part, or assume the public body owns the affected run.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Explain whether a privately replaced shower is the only affected fixture during the common works. A privately replaced shower and the block’s shared services need separate descriptions. Explain what changed inside the dwelling and whether other outlets or neighbours are affected. The bathroom’s ownership does not establish the supply arrangement; common equipment should only be accessed through the authorised building route.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Reporting a repair in a managed Sighthill or Wester Hailes building. Practical observations, access and booking questions, with links to relevant local service information.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
A dripping tap can waste up to 5,500 litres of water a year. What causes the drip, washer or cartridge, how to stop it safely and when to call a plumber.
Read the guide →Frozen pipes or no water during cold weather? Safe first steps, gentle thawing limits, burst-pipe action and winter preparation for Edinburgh homes.
Read the guide →Unexplained damp, recurring stains, pressure loss or water sounds? Learn which observations help locate a hidden leak and when urgent action is needed.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Keep the works notice and flat-level observations together while checking access and authority for shared components.
Sighthill, Wester Hailes and nearby west Edinburgh addresses. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: making an enquiry for a managed building. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
