Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Cold radiators, uneven heating or a leaking valve? Tell us what has changed so we can help you plan an assessment.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
| Boiler repair | £90–£350 | Labour only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Amir was an absolute star, he came very promptly after hours. Did a brilliant job at fixing my leaking heating system. Read on Google
Mohammed and Aamir attended to our problem and had it all resolved within hours of calling. Read on Google
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
AJ was absolutely brilliant from start to finish. Friendly, professional, and clearly knows his trade inside out. Read on Google
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Tell us whether one room, several radiators or the whole system is affected, and whether hot water still works. A cold radiator, leaking valve and boiler fault may need different work. These observations help plan the assessment without treating a symptom as a diagnosis.
Give the boiler type, any visible fault code and recent changes to controls or pipework. Agree the assessment and any proposed valve, control or radiator work before it proceeds. Gas-boiler work is carried out only within the attending engineer’s relevant qualifications.
Ask what will be checked after the repair and whether further attention is recommended. If a replacement, flush or additional part is proposed, agree its need, scope and price first. The published boiler-repair labour guide is not a fixed price for every heating-system fault.
For a planned visit, request an appointment online. The plumber confirms attendance and the work and price are agreed before work starts. For emergencies or out-of-hours work, call 0131 210 0505.
Start with a phone call. Tell us what has happened and where you are, so we can discuss the right next step.
Call 0131 210 0505Your postcode, the affected fixture and whether water is still escaping.
Discuss availability, the pricing approach and access before booking.
Understand the fault and proposed work before a repair proceeds.
Boiler stopped on a freezing night? A frozen condensate pipe is a common cause. How to recognise it, thaw an accessible pipe safely and stop it happening again.
Read the guide →No heating or hot water? Record the fault code, check normal controls and supply information, and know when to stop and call a qualified engineer.
Read the guide →Edinburgh landlord guide to gas safety certificates, CP12 records, annual checks, tenant copies and the difference between a safety check and boiler servicing.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
What to do while waiting for an emergency plumber explains water isolation, heating leaks, electrical risks and when you need a Gas Safe registered engineer.
Gas work, including gas boilers, installation pipework, cookers and gas water heaters, is carried out only by a Gas Safe registered engineer qualified for the appliance and task. Ask to see the attending engineer’s Gas Safe ID card. This does not advertise LPG or commercial gas work.
Find heating services guidance for your neighbourhood, from property access to the questions worth asking before a visit.
Explore the coverage mapNo matching guide. Try a nearby area, or call 0131 210 0505 with your full postcode.
What the code means, what you can safely check and when to call an engineer, for Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann.
Find your fault code ↗ No code? Noisy, leaking, no heating or hot water →
Cold at the top or bottom, one radiator cold, leaking or noisy: what it means, what you can safely check and when to call us.
Call with your full postcode and the details of the fault. We’ll confirm coverage, current availability and the appropriate next step.
Which radiators or rooms are affected Any visible leaks or boiler fault codes Whether the heating and hot water are both affected.
Standard-hours callout starts from £75 for attendance and diagnosis only. Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Agree all charges before committing to a visit and any repair work before it begins.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
If safe, turn off the relevant isolation valve or main stopcock. Keep clear of wet electrical fittings and do not attempt repairs on gas or electrical equipment. Call for professional advice.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
