Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Newcraighall: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ was able to attend really quickly after a leak was coming through our ceiling from a neighbour. We’ve used him before & he’s super reliable & prompt and the work is a great standard, wld certainly recommend!
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If a Newcraighall drain backs up again after an earlier clearance or newly connected fixture, compare the history before repeating the same work. Clearance and a finding about the cause are not interchangeable.
Newcraighall is a former mining village in south-east Edinburgh, in the EH21 and EH15 postcode districts. It prospered from the Midlothian coalfield until its pit closed in the 1960s; miners then worked at Bilston Glen and Monktonhall, which closed in 1998.
The Fort Kinnaird shopping park lies alongside, and Newcraighall station is on the Borders Railway, which reopened along part of the old Waverley Route. The older village streets sit close to the shopping park and the railway.
Ground in former mining areas can move over time, which can disturb underground drains. If you find a damp patch in the garden, a sunken area over a drain or repeated blockages, mention it when you call. A camera survey can show whether a pipe has cracked or shifted.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Newcraighall, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Newcraighall: Report current sewage entry or overflow rather than relying on the urgency of a previous visit.
Explore emergency plumbing
Newcraighall: State the interval between clearance and recurrence and the first affected outlet.
Explore blocked drains
Newcraighall: Describe a separate damp fitting without assuming it explains the repeat blockage.
Explore water leak detection
Newcraighall: Ask what unresolved route or defect the next camera inspection is intended to address.
Explore cctv drain surveys
Newcraighall: Mention whether a new shower waste preceded the recurrence without stating it caused the fault.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Report current sewage entry or overflow rather than relying on the urgency of a previous visit. If a planned drainage enquiry becomes an active overflow, explain the present consequences rather than relying on the earlier appointment purpose. Describe affected rooms and facilities, and stop adding water that worsens the backup. Any proposed attendance and its immediate aim still need direct confirmation for the actual address.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
State the interval between clearance and recurrence and the first affected outlet. For repeat obstruction, compare the location and duration of improvement after earlier clearance. Identify whether previous work restored flow or documented a cause. Alterations and changed use are useful history, but neither proves roots, collapse or a particular material failure without inspection of the affected section.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Describe a separate damp fitting without assuming it explains the repeat blockage. Where dampness accompanies a drainage complaint, identify the visible connection or wet area separately from the backup. Escaping supply water and leaking wastewater need different investigation questions. Give observed timing and access without assuming that every symptom is explained by the same concealed obstruction.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Ask what unresolved route or defect the next camera inspection is intended to address. A useful camera instruction identifies the decision the inspection should support, accessible runs and desired findings. Ask whether clearance is needed beforehand and what remains uninspectable. A recording should distinguish the inspected section from unknown connections rather than presenting an incomplete view as proof about the entire network.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Mention whether a new shower waste preceded the recurrence without stating it caused the fault. A shower may be the first fixture to show a wider drainage symptom or may have a local waste fault. Report the sequence already observed and whether other outlets are affected. Do not repeat use to demonstrate a backup; explain previous clearance or alterations so assessment can be scoped.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
A recurring drain problem after a previous clearance in Newcraighall. Practical observations, access questions and links to the relevant local plumbing services.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Unexplained damp, recurring stains, pressure loss or water sounds? Learn which observations help locate a hidden leak and when urgent action is needed.
Read the guide →Frozen pipes or no water during cold weather? Safe first steps, gentle thawing limits, burst-pipe action and winter preparation for Edinburgh homes.
Read the guide →A cracked kitchen or bathroom sink needs more than a cosmetic patch. Learn what to observe, how to limit leakage and what affects repair or replacement.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Keep the earlier invoice or report and identify what the later installation actually changed.
Newcraighall and neighbouring Joppa, Musselburgh. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: a recurring drain problem after a previous clearance. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
