Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Newhaven: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If a Newhaven kitchen alteration is followed by damage reported in the flat below, describe the two room positions and when each observation was made. The visible mark may not identify the altered fitting.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Newhaven, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Newhaven: Say whether water is still reaching the lower flat and whether the kitchen remains in use.
Explore emergency plumbing
Newhaven: Describe any sink backup independently from the neighbour's ceiling mark.
Explore blocked drains
Newhaven: Record whether water first appears during tap use or appliance emptying.
Explore water leak detection
Newhaven: Ask whether the suspected waste route requires an accessible drain inspection or a fitting assessment first.
Explore cctv drain surveys
Newhaven: If the bathroom has also been changed, distinguish its use history from the kitchen timeline.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Say whether water is still reaching the lower flat and whether the kitchen remains in use. A leak across tenement homes needs a description of both the observed damage and the suspected fitting. Give the floor and door numbers and whether access can be arranged. For an external escape, describe the height from a safe position; urgent assessment does not establish a particular access method in advance.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Describe any sink backup independently from the neighbour's ceiling mark. A tenement blockage enquiry should separate your own fixture behaviour from reports in another flat. Several affected outlets can justify a wider question without proving a shared defect. Keep previous findings available and explain any known altered bathroom or kitchen route before a clearance or inspection is scoped.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Record whether water first appears during tap use or appliance emptying. Water in a lower flat may have travelled from its source, so give the room positions and observed use timing rather than naming the upper fitting as responsible. Existing alterations can make layouts differ between floors. Agree access to the relevant homes and the limits of the proposed investigation.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Ask whether the suspected waste route requires an accessible drain inspection or a fitting assessment first. A tenement survey needs a usable entry point, authority for shared access and a specific drainage question. External waste at height may need a separate inspection approach. Ask which sections the proposed work can cover and how unknown or inaccessible connections will be distinguished from confirmed findings.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
If the bathroom has also been changed, distinguish its use history from the kitchen timeline. For a tenement shower enquiry, identify its current room position and any reported damage below. A moved bathroom or new enclosure does not establish the remaining supply and waste arrangements. Describe whether the change concerns temperature, flow, drainage or escaping water so the assessment starts with the actual symptom.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
A kitchen leak affecting a flat below in Newhaven. Practical observations, access questions and links to the relevant local plumbing services.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Unexplained damp, recurring stains, pressure loss or water sounds? Learn which observations help locate a hidden leak and when urgent action is needed.
Read the guide →Frozen pipes or no water during cold weather? Safe first steps, gentle thawing limits, burst-pipe action and winter preparation for Edinburgh homes.
Read the guide →A cracked kitchen or bathroom sink needs more than a cosmetic patch. Learn what to observe, how to limit leakage and what affects repair or replacement.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. The callout fee is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Arrange access contacts for the kitchen and the affected room below, with the work records available.
Newhaven and neighbouring Trinity, Leith. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: a kitchen leak affecting a flat below. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
