Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Illustrative scene
EVERY MINUTE COUNTS WITH ESCAPING WATER
What’s happening right now?
Our emergency line is open 24 hours a day, 7 days a week.
Water coming through the ceiling
Turn off the water at the stopcock (usually under the kitchen sink).
Keep away from wet light fittings and sockets. Switch off the electricity at the consumer unit only if you can reach it without touching water.
If you are in a flat, knock on the door of the flat above.
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
OOlivia
★★★★★Google review
Brendan was very helpful in getting our problem fixed, competent and friendly!
JRJack Ritchie
★★★★★Google review
AJ was efficient and helpful sorting out a blocked shower drain.
MMMiranda Moody
★★★★★Google review
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
CPClaire Paterson
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
One public Gorgie discussion describes a toilet-waste leak on a second-floor tenement and asks about access equipment. It is an individual account, not evidence of fault rates across Gorgie or Dalry.
If a Gorgie or Dalry flat has an external waste leak after bathroom work, keep the height and rear-court access in the enquiry. A small fitting fault can involve a separate access problem.
If a visible leak is on the rear elevation, report its height and whether it occurs when a fixture is used. Observe from a safe position; do not lean from a window or attempt a ladder repair. Explain rear-court access and ask how the required access equipment would be assessed and arranged.
PROPERTY, PIPEWORK & DRAINAGE
What matters in Gorgie & Dalry properties?
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Has anything changed recently?
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
Who manages the repair and what might insurance cover?
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Gorgie & Dalry, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Use the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Emergency plumbing
Report active external escape and keep people away from the area below the observed leak. A leak across tenement homes needs a description of both the observed damage and the suspected fitting. Give the floor and door numbers and whether access can be arranged. For an external escape, describe the height from a safe position; urgent assessment does not establish a particular access method in advance.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Say whether the toilet also backs up or whether water only escapes at an external connection. A tenement blockage enquiry should separate your own fixture behaviour from reports in another flat. Several affected outlets can justify a wider question without proving a shared defect. Keep previous findings available and explain any known altered bathroom or kitchen route before a clearance or inspection is scoped.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Distinguish an outside wet wall from visible water inside the renovated bathroom. Water in a lower flat may have travelled from its source, so give the room positions and observed use timing rather than naming the upper fitting as responsible. Existing alterations can make layouts differ between floors. Agree access to the relevant homes and the limits of the proposed investigation.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Ask whether a drain camera would answer the external-joint question or whether separate inspection is needed. A tenement survey needs a usable entry point, authority for shared access and a specific drainage question. External waste at height may need a separate inspection approach. Ask which sections the proposed work can cover and how unknown or inaccessible connections will be distinguished from confirmed findings.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Explain how the new shower waste is believed to connect, and identify any uncertainty. For a tenement shower enquiry, identify its current room position and any reported damage below. A moved bathroom or new enclosure does not establish the remaining supply and waste arrangements. Describe whether the change concerns temperature, flow, drainage or escaping water so the assessment starts with the actual symptom.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Describe what you can observe. Say which fixture or room is affected, when the issue began and whether water is still escaping. A symptom helps assessment; a guessed diagnosis can miss the cause.
Explain how the property can be reached. Include a flat or unit number, entry arrangements and access to the affected area. An external pipe at height needs an access plan. is the situation discussed above; mention any related constraints.
Agree the next step. Confirm attendance, who can authorise work and what the visit includes. Ask how further investigation, parts and repair costs will be approved.
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Independent information when you need it.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Water affecting two Gorgie or Dalry flats: organising the first enquiry
Water affecting two Gorgie or Dalry flats: organising the first enquiry. Practical observations, access and booking questions, with links to relevant local service information.
Plumbing, drainage and heating for Gorgie & Dalry.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. The callout fee is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
What should I record for Gorgie & Dalry when the property or its plumbing has changed?
Note the fixture use associated with the leak, from a safe position, without assuming the recent contractor caused it.
What address information is useful for a Gorgie & Dalry enquiry?
Gorgie, Dalry, Slateford and nearby addresses. Include the full postcode, exact property or flat number and a contact who can arrange entry.
How do I choose a plumbing service for Gorgie & Dalry?
Start with what you can observe: an external pipe at height needs an access plan.. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
How quickly can a plumber get to Gorgie & Dalry?
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
How are repair costs agreed in Gorgie & Dalry?
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Can I send a non-urgent Gorgie & Dalry enquiry online?
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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