Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Illustrative scene
EVERY MINUTE COUNTS WITH ESCAPING WATER
What’s happening right now?
Our emergency line is open 24 hours a day, 7 days a week.
Water coming through the ceiling
Turn off the water at the stopcock (usually under the kitchen sink).
Keep away from wet light fittings and sockets. Switch off the electricity at the consumer unit only if you can reach it without touching water.
If you are in a flat, knock on the door of the flat above.
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
FCFrancesca Coates
★★★★★Google review
AJ was efficient and helpful sorting out a blocked shower drain.
MMMiranda Moody
★★★★★Google review
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
LLaura
★★★★★Google review
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
SCSophie Chan
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Explain how to reach the drain, not just the front door.
The Corstorphine appraisal describes an informal street and footpath layout in the historic village area. Those access conditions should not be assumed for every house elsewhere in EH12.
If a Corstorphine house has rear drainage symptoms after an extension, explain how the affected gully is reached. A side gate, route through the house and a neighbouring passage are different access arrangements.
Where a gully or inspection point is at the rear, say whether the approach is a side passage, a gate or a route through the house. Describe any visible overflow from ground level. A front address can be accurate while still leaving the attending person without access to the part that needs inspection.
PROPERTY, PIPEWORK & DRAINAGE
What matters in Corstorphine properties?
Houses, extensions and private drains. Establish whether the issue affects one fixture, a whole house, or an outside inspection chamber.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Has anything changed recently?
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
Who manages the repair and what might insurance cover?
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Corstorphine, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Use the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Emergency plumbing
Describe whether the outside overflow is threatening occupied rooms and whether the rear gate is accessible. For an adjoining or detached house, explain the affected room and practical entrance before relying on the building label. A rear escape may require a gate or passage not reached from the front door. Describe current consequences and available access without promising entry controlled by a neighbouring owner.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
List which original and extension fixtures contribute to the observed backup. The relationship between houses cannot establish their drain connections. Explain which fixture backs up, what use preceded the observation and any genuine route information. A terraced or semi-detached description is useful access context, but not proof that the obstruction is shared or publicly maintained.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Locate the wet area relative to the extension wall and visible plumbing rather than naming a hidden fault. In a house with altered rooms or an extension, locate the wet area relative to known fittings and existing inspection access. Do not assume the original floor plan remains the service layout. Agree what the first investigation will establish before opening finished surfaces or selecting a hidden pipe route.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Confirm the entry point and any passage restriction before agreeing the camera scope. A house drainage survey needs a defined question and usable starting point. Explain any rear access controlled by another person and provide genuine drawings with their limitations. A recording from one entry point should not be described as a complete confirmation of every branch serving the plot.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Explain whether a shower in the extension leaks locally or shares symptoms with the rest of the house. For a shower in an adjoining or detached home, describe the bathroom floor and the room or ground beneath it. A later extension may change access to the waste. Give the actual symptom before choosing a repair; building type alone cannot establish which fitting or connection has failed.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Describe what you can observe. Say which fixture or room is affected, when the issue began and whether water is still escaping. A symptom helps assessment; a guessed diagnosis can miss the cause.
Explain how the property can be reached. Include a flat or unit number, entry arrangements and access to the affected area. Explain how to reach the drain, not just the front door. is the situation discussed above; mention any related constraints.
Agree the next step. Confirm attendance, who can authorise work and what the visit includes. Ask how further investigation, parts and repair costs will be approved.
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Independent information when you need it.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
An outside drain problem in Corstorphine: safe information to gather
An outside drain problem in Corstorphine: safe information to gather. Practical observations, access and booking questions, with links to relevant local service information.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
What should I record for Corstorphine when the property or its plumbing has changed?
Provide any drainage drawing while marking later alterations and unknown connections clearly.
What address information is useful for a Corstorphine enquiry?
Corstorphine and west Edinburgh, with Gyle-area enquiries checked by address. Include the full postcode, exact property or flat number and a contact who can arrange entry.
How do I choose a plumbing service for Corstorphine?
Start with what you can observe: explain how to reach the drain, not just the front door.. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
How quickly can a plumber get to Corstorphine?
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
How are repair costs agreed in Corstorphine?
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Can I send a non-urgent Corstorphine enquiry online?
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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