Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Illustrative scene
EVERY MINUTE COUNTS WITH ESCAPING WATER
What’s happening right now?
Our emergency line is open 24 hours a day, 7 days a week.
Water coming through the ceiling
Turn off the water at the stopcock (usually under the kitchen sink).
Keep away from wet light fittings and sockets. Switch off the electricity at the consumer unit only if you can reach it without touching water.
If you are in a flat, knock on the door of the flat above.
Put down buckets and towels, and move valuables.
Call 0131 210 0505 now ↗Call for availability and applicable charges. Price agreed before work starts.Burst or frozen pipe
Turn off the stopcock straight away.
Turn off the boiler or immersion heater, then open the cold taps to drain the system.
If a pipe is frozen but not leaking, thaw it gently with a hairdryer or warm cloth. Never use a naked flame.
Catch any leak in a bucket and take photos for your insurer.
Call 0131 210 0505 now ↗Call for availability and applicable charges. Price agreed before work starts.Toilet overflowing or sewage backing up
Stop flushing and stop using sinks, baths and showers.
Turn the isolation valve on the toilet’s water pipe, or lift the float in the cistern.
Keep children and pets away and wear gloves to clean up.
Tell neighbours if you share a drain or live in a flat.
Call 0131 210 0505 now ↗Call for availability and applicable charges. Price agreed before work starts.No heating or hot water
Check the boiler display for a fault code and the pressure gauge (usually 1 to 1.5 bar when cold).
In freezing weather, check whether the condensate pipe outside is frozen.
Try one reset using your boiler manual. If it locks out again, stop.
If someone vulnerable is in the home, call us now.
Call 0131 210 0505 now ↗Call for availability and applicable charges. Price agreed before work starts.I can smell gas
Open doors and windows.
Turn off the gas at the meter if it is safe to do so. Do not go into a cellar.
Do not use switches, flames or electrical items.
Leave and call the free National Gas Emergency Service on 0800 111 999.
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
LLaura
★★★★★Google review
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
ABAJ Boyland
★★★★★Google review
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
FCFrancesca Coates
★★★★★Google review
Brendan was very helpful in getting our problem fixed, competent and friendly!
JRJack Ritchie
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Above a shop, or in a managed block? Access works differently.
Leith’s conservation area mixes many kinds of building and use. Tell us what your building actually is; not every EH6 address is a tenement.
If your Leith flat has weak hot water after bathroom work, check whether the new shower is the only outlet affected. A building-wide hot water system and a mixer in your own flat need different help.
Tell us whether the affected room is above another flat, a shop or a shared area. In a managed building, find out who holds the keys to locked cupboards and shared equipment. If one tap has lost flow, tell us what the others are doing; one weak tap doesn’t mean the whole street has a supply problem.
PROPERTY, PIPEWORK & DRAINAGE
What matters in Leith properties?
Managed flats and shared services. Ask whether the building has a factor, common soil stack or locked service cupboard.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Has anything changed recently?
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
Who manages the repair and what might insurance cover?
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Leith, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Use the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Emergency plumbing
Tell us whether water is actually escaping, or you’ve lost hot water without a leak. In a managed block, say whether it’s a leak in your flat or a building-wide outage, and give your flat number and any notice that’s been posted. Shared cupboards and equipment need the building’s permission; we can’t shut off a whole block on a private call.
Clarify the scope: Is water escaping, is waste backing up, or have you lost something you need, like a toilet or hot water?
Tell us whether only the newly altered bathroom drains slowly, or other fittings too. List the sinks, baths and toilets affected and anything neighbours have reported, and find out who handles access to shared areas. In a managed building the blockage could be in your flat, in a shared pipe or in the public sewer, so don’t assume which.
Clarify the scope: Which fitting played up first, and what happened just before?
Compare the new fitting with the taps that were working fine, without opening up shared equipment. Tell us whether the fault is at a fitting in your flat or only suspected somewhere beyond it. Keep the system details and any building notices handy, and check who to report to before anyone goes into locked areas.
Clarify the scope: What have you actually seen, and what are you only guessing at?
Find out who can let us reach the locked drain points in your building. A survey of shared drains needs permission and an agreed scope, so tell us which flat or repeated problem prompted it. A survey booked for one flat can’t vouch for shared pipes we can’t reach, or authorise changes to them.
Clarify the scope: Which part of the drain should be checked, and what decision will the results help with?
Tell us whether the new shower has a temperature, flow or drainage problem. Compare it with your other taps first; that tells us whether it’s the fitting or the building’s system. If you know how the hot water is supplied, say; if not, say you don’t know. Please don’t take covers off or touch shared controls, as the building contact can tell us what we need.
Clarify the scope: Is it flow, temperature, drainage or a leak, and what was actually changed?
Describe what you can observe. Say which fixture or room is affected, when the issue began and whether water is still escaping. A symptom helps assessment; a guessed diagnosis can miss the cause.
Explain how the property can be reached. Include a flat or unit number, entry arrangements and access to the affected area. Above a shop, or in a managed block? Access works differently. is the situation discussed above; mention any related constraints.
Agree the next step. Confirm attendance, who can authorise work and what the visit includes. Ask how further investigation, parts and repair costs will be approved.
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Independent information when you need it.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
All applicable attendance, diagnostic and service charges are confirmed before work begins.
Emergency visits: call-out/attendance charges may apply.
Planned bookings: charges are confirmed when booking.
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Plumber Leith: questions answered before you call.
What should I note about a Leith flat if the plumbing has changed?
Keep any details of the boiler or hot water system and any notices from the building. If you don’t know how your hot water works, say so; it may not be a private boiler.
What address information is useful for a Leith enquiry?
The Shore, Leith Walk and surrounding streets. Include the full postcode, exact property or flat number and a contact who can arrange entry.
How do I choose a plumbing service for Leith?
Start with what you can observe: above a shop, or in a managed block? access works differently.. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
How quickly can a plumber get to Leith?
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
How are repair costs agreed in Leith?
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Can I send a non-urgent Leith enquiry online?
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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