Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Muirhouse: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
AJ was able to attend really quickly after a leak was coming through our ceiling from a neighbour. We’ve used him before & he’s super reliable & prompt and the work is a great standard, wld certainly recommend!
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If water reaches a neighbouring Muirhouse flat during improvement works, record both floors and the observed timing. A privately owned flat may share building components with homes under different ownership.
Muirhouse is a north Edinburgh housing estate bounded by Ferry Road, Pennywell Road, Muirhouse Parkway and Silverknowes. Building began in 1953 as part of post-war slum clearance, starting with the first of more than 4,000 prefabricated houses, and higher-density blocks followed in the 1960s, including the 23-storey Martello Court.
Most homes are owned by the council or housing associations. The Pennywell and Muirhouse Regeneration Project began in 2008, replacing much of the low and mid-rise housing, and Martello Court has been refurbished.
If you are a council or housing association tenant, report a repair to your landlord first, as they will usually send their own contractor. If you own your home, or the problem is urgent and you cannot reach your landlord, call us and tell us which block and floor you are on.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Muirhouse, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Muirhouse: Say which home is receiving active water and whether either affected fitting has been stopped safely.
Explore emergency plumbing
Muirhouse: Distinguish a shared backup report from an individual leaking appliance.
Explore blocked drains
Muirhouse: Give the room positions on both sides while leaving the concealed source unconfirmed.
Explore water leak detection
Muirhouse: Check authority for inspection of common drainage before commissioning a building-wide survey.
Explore cctv drain surveys
Muirhouse: Explain whether a privately altered bathroom sits above the reported damage.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Say which home is receiving active water and whether either affected fitting has been stopped safely. Where private and council-owned homes share a block, identify the dwelling receiving water and the building contact for any common space. Current ownership and authorised access matter more than the former owner. Explain what is happening now without assuming one party will dispatch a contractor for every component.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Distinguish a shared backup report from an individual leaking appliance. A blockage in one private flat does not by itself establish a common drain defect. Describe which fixtures or neighbouring homes have reported symptoms and identify the authorised building contact. Responsibility and permission for common work need checking alongside assessment, rather than inferred from the block’s history.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Give the room positions on both sides while leaving the concealed source unconfirmed. For a mixed-ownership leak enquiry, separate the privately accessible fitting from any suspected common component. Arrange contacts for affected homes and restricted spaces. Factual findings may help coordination, but a plumbing assessment does not by itself determine owner contributions or entitlement to a Council repair programme.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Check authority for inspection of common drainage before commissioning a building-wide survey. Common drainage inspection needs an agreed commissioning route and access authority. Explain whose symptom prompted the request and who should receive the findings. Do not treat private ownership of one flat as permission to investigate every shared part, or assume the public body owns the affected run.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Explain whether a privately altered bathroom sits above the reported damage. A privately replaced shower and the block’s shared services need separate descriptions. Explain what changed inside the dwelling and whether other outlets or neighbours are affected. The bathroom’s ownership does not establish the supply arrangement; common equipment should only be accessed through the authorised building route.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Water reaching a neighbouring flat in Muirhouse. Practical observations, access questions and links to the relevant local plumbing services.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
Unexplained damp, recurring stains, pressure loss or water sounds? Learn which observations help locate a hidden leak and when urgent action is needed.
Read the guide →Frozen pipes or no water during cold weather? Safe first steps, gentle thawing limits, burst-pipe action and winter preparation for Edinburgh homes.
Read the guide →A cracked kitchen or bathroom sink needs more than a cosmetic patch. Learn what to observe, how to limit leakage and what affects repair or replacement.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Identify the building contact and each access contact without assuming the former owner decides today's repair responsibilities.
Muirhouse and neighbouring Silverknowes, Drylaw. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: water reaching a neighbouring flat. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
