Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Rosewell: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If a Rosewell appliance and sink share an accessible waste arrangement, explain which one was operating when water appeared. Recent appliance replacement can change the enquiry without establishing the cause.
Rosewell is a former mining village in Midlothian, east of Roslin and south-west of Bonnyrigg. Mining engineer Archibald Hood founded it around Whitehill Colliery, which he developed from 1856; the pit closed in 1961.
Hood built well-designed houses for his miners, and newer homes have since been built in the grounds of Whitehill House. The number of homes has doubled in the last 20 years, and the population was about 2,000 by 2020. The Penicuik to Dalkeith walkway passes close by.
With so many recent homes, many plumbing problems here involve modern systems: combi boilers, pressure loss, push-fit joints and condensate pipes. If your boiler pressure keeps dropping, look for drips at radiator valves and under the boiler before you top it up again.
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Rosewell, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Rosewell: Rosewell has Archibald Hood's original miners' houses and many new homes added in the last 20 years.
Explore blocked drains
Rosewell: Many Rosewell homes have combi boilers and modern push-fit pipework.
Explore plumbing services
Rosewell: For a Rosewell emergency, give the street name and whether the home is in the older village or one of the newer developments, such as those in the grounds of Whitehill House.
Explore emergency plumbingUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Rosewell has Archibald Hood's original miners' houses and many new homes added in the last 20 years. Tell us which kind of house you live in, as older rows may share a drain while new estates have their own chambers.
Clarify the scope: Is it one fixture, the whole house, or neighbouring homes too?
Many Rosewell homes have combi boilers and modern push-fit pipework. A leak at a joint or a boiler losing pressure are the usual faults. Check the builder's warranty if your home is recent.
Clarify the scope: When was the house built, and is it still under warranty?
For a Rosewell emergency, give the street name and whether the home is in the older village or one of the newer developments, such as those in the grounds of Whitehill House.
Clarify the scope: Which part of the village is the property in, and is water still escaping?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
With the number of homes in Rosewell doubling in 20 years, many houses here have modern combi boilers. Practical steps and what to tell us when you call.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
In Scotland you are responsible for your drains up to the public sewer; Scottish Water looks after the sewer. How to tell which is blocked and who to call.
Read the guide →Prepare Edinburgh drains for autumn leaf fall and rain. Safe ground-level checks, shared-property access, reporting routes and when to arrange drain clearance.
Read the guide →Slow sink, overflowing drain or recurring blockage? Understand the warning signs, safe first actions and drainage responsibility in Edinburgh homes.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Describe safely visible hoses and waste connections and keep the new appliance's installation details.
Rosewell; give the exact locality and property address. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: a kitchen appliance and sink sharing a waste connection. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
