Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Illustrative scene
EVERY MINUTE COUNTS WITH ESCAPING WATER
What’s happening right now?
Our emergency line is open 24 hours a day, 7 days a week.
Water coming through the ceiling
Turn off the water at the stopcock (usually under the kitchen sink).
Keep away from wet light fittings and sockets. Switch off the electricity at the consumer unit only if you can reach it without touching water.
If you are in a flat, knock on the door of the flat above.
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
LLaura
★★★★★Google review
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
CPClaire Paterson
★★★★★Google review
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
FCFrancesca Coates
★★★★★Google review
Had Khan in to sort out an emergency burst pipe at our commercial property, friendly and quick service. I would recommend and use them again. thanks!
SCSophie Chan
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Bruntsfield forms part of a conservation area characterised by tenement housing. That built form makes the relationship between flats relevant to a leak enquiry, without proving that a shared component has failed.
If a Bruntsfield flat is refurbished while a neighbour reports water below, compare the current room layouts rather than assuming both flats remain identical. A bathroom moved within one home can change the investigation.
Describe whether a shower, bath or kitchen sits above the reported damage and whether either flat has an altered layout. Identify an access contact for both homes if possible. A neighbour’s room name is useful, but it should not be treated as a confirmed position for your concealed plumbing.
ABOUT BRUNTSFIELD
Tenements and villas by Bruntsfield Links
Bruntsfield is a largely residential area of south Edinburgh, less than a mile south of the west end of Princes Street and west of Bruntsfield Links, one of the city's earliest golf sites. The land was once part of the Burgh Muir, and the name comes from Brounysfelde, after an early owner of Bruntsfield House.
Most homes are good-quality Victorian tenements, with some large villas, and the main streets are lined with restaurants and small independent shops. Holy Corner, at the southern end, is known for its cluster of Victorian churches.
Many ground-floor flats here sit below cafés, shops or other flats, and a leak can travel along a joist before it shows. When water appears on your ceiling, look at what is directly above and one room across. Tell us the stair number and whether the business or neighbour above can let us in.
PROPERTY, PIPEWORK & DRAINAGE
What matters in Bruntsfield properties?
Property layout and drainage. Identify whether the property is a tenement, cottage flat, terrace, detached house, newer apartment or commercial unit; systems vary by address.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Has anything changed recently?
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
Who manages the repair and what might insurance cover?
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Bruntsfield, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Use the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Water leak detection
In a Bruntsfield tenement, water can travel along joists and appear one room away from its source. Note what sits above the stain, such as a bathroom or kitchen, and whether it only leaks when that room is used.
Clarify the scope: What is directly above the damp patch, and when does it get worse?
A shower that leaks only when in use often has a failed seal or waste joint. In a Bruntsfield flat above a shop or café, a small drip can cause damage downstairs quickly, so stop using the shower until it is checked.
Clarify the scope: Does the leak appear only when the shower is running?
If water is coming through a ceiling in Bruntsfield, contact the flat or business above and ask them to turn off their water. Give us the stair number and whether there is a secure door entry.
Clarify the scope: Can you contact whoever is above, and how do we get into the stair?
Describe what you can observe. Say which fixture or room is affected, when the issue began and whether water is still escaping. A symptom helps assessment; a guessed diagnosis can miss the cause.
Explain how the property can be reached. Include a flat or unit number, entry arrangements and access to the affected area. Map the wet room to the ceiling below. is the situation discussed above; mention any related constraints.
Agree the next step. Confirm attendance, who can authorise work and what the visit includes. Ask how further investigation, parts and repair costs will be approved.
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Independent information when you need it.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
What should I record for Bruntsfield when the property or its plumbing has changed?
Label observations by floor and room, and arrange authorised access without asking either occupant to recreate the leak.
What address information is useful for a Bruntsfield enquiry?
Bruntsfield; give the exact locality and property address. Include the full postcode, exact property or flat number and a contact who can arrange entry.
How do I choose a plumbing service for Bruntsfield?
Start with what you can observe: map the wet room to the ceiling below.. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
How quickly can a plumber get to Bruntsfield?
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
How are repair costs agreed in Bruntsfield?
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Can I send a non-urgent Bruntsfield enquiry online?
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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