Tell us what happened
Contact info@247emergencyplumberedinburgh.co.uk or 0131 210 0505 or write to AJ HEATING PLUMBING AND HOME SERVICES LTD, 94 Gracemount Drive, Edinburgh, Midlothian, Scotland, EH16 6QZ. Include your booking or invoice reference, visit date, a short description of the problem and what outcome you are asking for. Photos or relevant documents may help; avoid sending unrelated personal or payment information.
How we handle a complaint
We aim to acknowledge a complaint within three working days and give a substantive response within ten working days. These are response targets, not a limit on your legal rights. If investigation needs longer, we will explain why and give an update. We will review the agreed scope, quote, work records and any evidence, discuss inspection or remedial work where appropriate, and explain the proposed outcome in writing.
If the issue is unresolved
Ask for a further review if you disagree with our response. Independent consumer guidance is available from Citizens Advice Scotland and Advice Direct Scotland. We can discuss appropriate alternative dispute-resolution options where available; this website does not claim membership of an unverified scheme or require you to give up access to the courts.
Privacy and urgent safety concerns
For data protection concerns, see the privacy notice and your right to complain to the ICO. If there is an urgent leak or safety issue, telephone immediately rather than waiting for the complaints timetable. A complaint does not affect your statutory consumer rights.