Cookie Information | 247 Edinburgh

Cookie policy

A description of the storage and tracking in this version of the site.

Last reviewed: 23 October 2026.

Essential services and optional measurement

Essential booking security works whether you accept or reject optional tracking. On 247emergencyplumberedinburgh.co.uk and its www version, we ask before loading Google Analytics and Google Ads measurement. On preview and development domains, Google measurement stays disabled. There is no embedded WhatsApp chat widget; WhatsApp opens when you choose its link or scan the locally hosted QR code.

Your measurement choice

Choose Allow measurement to permit Google Analytics and Google Ads to measure website use and advertising results, or Reject optional to continue without loading those services. The website keeps all Google consent categories denied until you opt in and does not enable personalised advertising. Both choices leave calls, bookings, enquiries and the photo check available. The Cookie settings button lets you change your choice later.

What is stored

PHPSESSID: a first-party browser-session identifier for email verification, anti-forgery checks and secure booking requests. It does not itself contain the property details entered in the form. It uses Secure and HttpOnly flags. Browser session restoration can affect when a session ends.
epe_measurement_consent_v1: local storage on the main domain recording your measurement choice and its time for up to 180 days. It contains no booking details. If your browser blocks preference storage, the choice applies to the current page only.
_ga and _ga_*: Google Analytics cookies may be used after opt-in to distinguish visits and measure website activity. They normally have a lifetime of up to two years, subject to browser limits and the Google account settings.
_gcl_*: Google advertising measurement cookies may be used after opt-in, for example to associate an ad click with later activity. Relevant cookies commonly last up to 90 days; exact lifetimes depend on the cookie, browser and Google settings.

Google's linked destinations and settings can affect measurement behaviour. Our website uses one Google tag loader and does not load the old empty Tag Manager containers. We do not treat opening the phone dialler as a completed call or an automatically confirmed booking.

Rejecting or withdrawing

Before consent, and after a rejection on a fresh page, this integration makes no Google tag requests. Withdrawing updates consent to denied, disables Analytics collection, removes accessible first-party _ga and _gcl cookies and reloads the page without the Google library. We cannot remove cookies set on a different domain. You can also clear site storage through your browser. Withdrawal does not undo measurement already sent while you consented.

Maps and external services

When the area map becomes visible, your browser requests OpenStreetMap tiles. External Google, email and WhatsApp links open separate services which may use their own cookies. See the privacy notice for providers and information sharing.

Your controls

Blocking essential sessions may prevent verification and booking submission. You can still telephone 0131 210 0505. Contact info@247emergencyplumberedinburgh.co.uk or 0131 210 0505 if you have a question about website storage.

Service and area context

epe_measurement_context_v1 is session storage used only after measurement consent on the main domain. It remembers the last-viewed service category and area-guide slug so enquiry performance can be compared across content. It contains no customer address, full postcode or contact details, ends with the browser session and is removed when you withdraw consent. Custom measurement uses fixed categories for form steps, technical problems, received enquiries, provisional booking requests and WhatsApp options. Code requests and button clicks are not counted as received leads; QR visibility is not a scan. See the privacy notice for details.

Helpful answers before you call.

How do I arrange a plumber in Edinburgh?

Call 0131 210 0505 with your postcode and a description of the problem. We’ll discuss availability, access and the next step.

How much will the work cost?

Standard-hours callout starts from £75 for attendance and diagnosis only. Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Agree all charges before committing to a visit and any repair work before it begins.

How quickly can a plumber get to me?

Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.

What should I do if water is escaping?

If safe, turn off the relevant isolation valve or main stopcock. Keep clear of wet electrical fittings and do not attempt repairs on gas or electrical equipment. Call for professional advice.

Prefer to book on WhatsApp?

WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.

Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.