Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
No hot water or a leaking water heater? Call a Gas Safe registered engineer for gas boilers and water heaters. We repair boilers, hot water cylinders and immersion heaters across Edinburgh.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ was absolutely brilliant from start to finish. Friendly, professional, and clearly knows his trade inside out. Read on Google
Brendan was very helpful in getting our problem fixed, competent and friendly!
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Tell us whether hot water comes from a gas boiler, electric heater or cylinder, and provide the make and model if safely visible. Describe whether there is no hot water, an intermittent temperature problem or a leak. Different systems require different qualifications and assessment.
Explain where the unit is, whether water is escaping and who can approve the work. Do not remove covers or operate unfamiliar safety valves. Gas, electrical and unvented-cylinder work is confirmed only where the attending person holds the relevant qualifications.
The initial assessment identifies the proposed next step. Confirm the attendance charge and labour basis before booking, then agree any replacement parts or further work before it starts. There is no single published labour rate for all types of water heater.
For a planned visit, request an appointment online. The plumber confirms attendance and the work and price are agreed before work starts. For emergencies or out-of-hours work, call 0131 210 0505.
It depends what heats your water. For a gas boiler or gas water heater, call a Gas Safe registered engineer. For an unvented hot water cylinder (a pressurised tank, often called a Megaflo), you need an engineer qualified to work on unvented systems. For an electric immersion heater, a plumber can replace the element or thermostat, but new wiring needs an electrician. We’re Gas Safe registered and repair boilers and hot water cylinders across Edinburgh: call 0131 210 0505 and we’ll tell you on the phone whether it’s a job for us.
Most Edinburgh homes heat water in one of three ways. A combi boiler heats water instantly when you turn on a tap, with no tank. A system or regular boiler heats a hot water cylinder, usually in an airing cupboard. Some flats have no gas and use an electric immersion heater in the cylinder, or a small electric heater under the sink. If you’re not sure, a photo of the unit and its label is enough for us to tell.
Check the boiler has power and isn’t showing a fault code, and that the pressure gauge reads between 1 and 1.5 bar. Check the timer or programmer is set to hot water. For an immersion heater, check its switch is on and the fuse box hasn’t tripped. Don’t take covers off, and leave gas parts alone: that’s a job for a Gas Safe engineer.
Turn the water off at the stopcock, or at the valve on the cold pipe into the cylinder if you know where it is. Switch off the boiler or immersion heater. Put a container under the drip and keep water away from electrics. Water from the small pipe on a cylinder or boiler (the pressure relief or overflow pipe) means a safety valve has opened, so call rather than trying to adjust it.
General guidance, not a diagnosis. For water network or drainage responsibility information, consult Scottish Water. For shared building arrangements, consult Edinburgh Council shared repair guidance.
Start with a phone call. Tell us what has happened and where you are, so we can discuss the right next step.
Call 0131 210 0505Your postcode, the affected fixture and whether water is still escaping.
Discuss availability, the pricing approach and access before booking.
Understand the fault and proposed work before a repair proceeds.
Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
Find water heater repairs guidance for your neighbourhood, from property access to the questions worth asking before a visit.
Explore the coverage mapNo matching guide. Try a nearby area, or call 0131 210 0505 with your full postcode.
A Gas Safe registered engineer for anything gas, an engineer qualified on unvented systems for a pressurised hot water cylinder, and a plumber or electrician for an electric immersion heater. Call us with the type and make and we’ll tell you who you need.
Yes, for most problems. A plumber can repair leaks, valves, cylinders and immersion elements. Gas work needs a Gas Safe registered engineer, and new electrical wiring needs an electrician.
On a combi boiler, the most common causes are low pressure, a fault code or a frozen condensate pipe in cold weather. With a cylinder, check the timer is set to hot water and the immersion switch or fuse. If the heating works but the hot water doesn’t, a diverter valve or cylinder thermostat may have failed.
Call with your full postcode and the details of the fault. We’ll confirm coverage, current availability and the appropriate next step.
The type and make of the hot water system Whether heating still works Any leaks, warning lights or fault codes.
Standard-hours callout starts from £75 for attendance and diagnosis only. Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Agree all charges before committing to a visit and any repair work before it begins.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
If safe, turn off the relevant isolation valve or main stopcock. Keep clear of wet electrical fittings and do not attempt repairs on gas or electrical equipment. Call for professional advice.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
Emergency enquiries: 24 hours, every day.
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