Call 0131 210 0505 Emergency response in Edinburgh: under 60 minutes on averageOn call 24/7 · an average, not a guarantee · arrival estimate given when you call
Emergency lines open 24/7
Plumbing help in Trinity & Granton: practical advice for leaks, drains and repairs. Call 0131 210 0505 with your postcode to confirm attendance.
Call 0131 210 0505 Request a planned visit →Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
Our emergency line is open 24 hours a day, 7 days a week.
Not sure how urgent it is? Send us a photo ↗ Can’t find your stopcock? →
Tap your problem for what to do in the next two minutes. Water spreads under floors and into ceilings quickly, so stopping it first saves the most damage. Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
Brendan was very helpful in getting our problem fixed, competent and friendly!
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
Attended at short notice late on Sunday eve. Arrived promptly and were immediately helpful and professional. Highly recommended and would not hesitate to call them again in the future.
We had a great experience with Brendan on our plumbing issue. He explained everything that was happening clearly and managed to get us booked in that day for another service needed to make sure we got our plumbing back
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
If an apartment enquiry around Trinity or Granton follows a change to shared services, keep the building notice and your own outlet observations separate. Not every flat shares the same water or heating arrangement.
Granton grew around a harbour opened in 1838, exporting coal and once home to about 80 fishing trawlers. It lies on the Firth of Forth in the EH5 district and is now part of the Edinburgh Waterfront regeneration. The surviving gasholder on the former gasworks site opened as a public park in 2025.
A council scheme begun in 1932 built more than 1,700 homes, mainly tenement flats, in Granton, Wardieburn and Royston Mains. Much of West Granton was demolished from 1995 and rebuilt, and new apartment blocks now stand along the waterfront. The older flats often share drains and supply risers, while the new blocks usually have their own valves in a utility cupboard.
For a newer waterfront flat, ask your factor or management company first if the fault might be in a shared part of the building. For a 1930s flat, tell us which floor you are on and whether the flats above or below have noticed anything.
Managed flats and shared services. Ask whether the building has a factor, common soil stack or locked service cupboard.
Building age does not establish the condition of the drains. Internal waste pipes may be cast iron or plastic, while underground sections may include clay or newer materials. Foul water, surface water and shared drains should be distinguished before choosing a repair.
Tell us about kitchen or bathroom refits, extensions, loft conversions, neighbour alterations, communal repairs, roadworks or utility excavations. Record where the work happened and when symptoms began. Heavy rainfall, freezing temperatures, tree roots and ground movement may also be relevant. None of these clues proves causation without investigation.
It depends on who owns the pipe and the policy, so confirm whether the property is owner-occupied, tenanted, factored, ex-council, an HMO or a commercial let.
Individual owners, joint owners, landlords, factors and Scottish Water may have different responsibilities depending on the pipe and legal arrangements. Buildings, contents, home emergency, escape-of-water, trace-and-access and underground-services cover are separate policy questions; maintenance and gradual damage may be excluded. Check the policy and notify the insurer promptly where relevant. We cannot determine cover or liability.
For Trinity & Granton, describe the affected fixtures, whether other flats or premises are affected, any recent works and safe access to the stopcock or drain. If water is near electrical equipment, keep clear and seek urgent help.
Local context is not a diagnosis of your home. Confirm the actual layout, connections and repair access for your address.
These links explain what an enquiry involves. The required work, specialist qualifications and availability are confirmed for your job.
Trinity & Granton: Say whether water reaches a communal space or remains contained inside one flat.
Explore emergency plumbing
Trinity & Granton: Identify whether another apartment reports a backup rather than inferring a shared blockage.
Explore blocked drains
Trinity & Granton: Describe the known private fitting alongside any reported building-system interruption.
Explore water leak detection
Trinity & Granton: Confirm access permissions for any common drain before commissioning a survey from your flat.
Explore cctv drain surveys
Trinity & Granton: Explain whether the shower fault persists while other outlets in the apartment work normally.
Explore shower & bathtub repairsUse the observations below alongside the property and access details above. The main service guides explain assessment, safety and pricing in more detail.
Say whether water reaches a communal space or remains contained inside one flat. For a managed apartment, distinguish a private escape from a reported building-system interruption. Give the apartment number and any relevant current notice. Shared cupboards or equipment need authorised access; a private call does not establish permission to isolate a whole block or confirm specialist work is included.
Clarify the scope: Does the current observation describe an uncontrolled escape, a wastewater backup or a loss of an essential facility?
Identify whether another apartment reports a backup rather than inferring a shared blockage. A reported backup in an apartment needs the affected outlets and any independent reports from neighbours. Identify the building contact for common access while keeping unverified connections uncertain. The fact that premises are managed does not establish whether the current problem is internal, shared or on the public network.
Clarify the scope: Which fixture first showed the problem, and what happened before water rose or emptied slowly?
Describe the known private fitting alongside any reported building-system interruption. In a managed building, explain whether the observed fault is at a private fitting or only suspected beyond the apartment. Keep the system description and any building notice available. Confirm the appropriate access and reporting route before entering restricted space or assuming an internal repair will resolve a communal symptom.
Clarify the scope: What was directly observed, and which connection or route remains only a suspicion?
Confirm access permissions for any common drain before commissioning a survey from your flat. A survey involving managed drainage needs permission for relevant access and an agreed inspection extent. Explain which apartment or recurring symptom prompted it. A visit commissioned for one home cannot automatically confirm the condition of inaccessible shared runs or authorise alteration of common equipment.
Clarify the scope: Which accessible section needs investigation, and what decision should the findings support?
Explain whether the shower fault persists while other outlets in the apartment work normally. An apartment shower fault should be compared with other outlets before choosing a fitting repair or building-system enquiry. Give any known managed hot-water arrangement; otherwise say it is unknown. Do not remove covers or operate common controls to establish information that the building contact can help clarify.
Clarify the scope: Is the change in flow, temperature, drainage or escaping water, and which components were actually altered?
Browse all areas → · Homeowner plumbing guides → · Prepare a non-urgent enquiry →
For an enquiry affecting more than one property, explain who can provide access and approve the proposed work before a visit is arranged.
Responsibility for a shared building repair or a wider water incident may need checking alongside a private plumbing enquiry. These public sources can help identify the appropriate next contact.
A water fault in a Trinity or Granton apartment: locating the right access. Practical observations, access and booking questions, with links to relevant local service information.
Read the local guide →Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
A dripping tap can waste up to 5,500 litres of water a year. What causes the drip, washer or cartridge, how to stop it safely and when to call a plumber.
Read the guide →Frozen pipes or no water during cold weather? Safe first steps, gentle thawing limits, burst-pipe action and winter preparation for Edinburgh homes.
Read the guide →Unexplained damp, recurring stains, pressure loss or water sounds? Learn which observations help locate a hidden leak and when urgent action is needed.
Read the guide →Choose a guide if its layout matches your property. A neighbourhood name does not establish a home’s age, connections or repair needs.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
Booked a planned visit online or on WhatsApp? No callout charge. You pay only for the work you agree to, plus parts.
| Service | Guide charge | What it covers |
|---|---|---|
| Standard-hours callout | From £75 | Attendance and diagnosis only |
| Out-of-hours callout | £100–£180 | Attendance and diagnosis only |
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Full price guide and charging details → · Call 0131 210 0505 to discuss your job
Identify the authorised building contact and any restricted cupboard relevant to the reported symptom.
Trinity, Granton and Newhaven enquiries. Include the full postcode, exact property or flat number and a contact who can arrange entry.
Start with what you can observe: apartment entry and water isolation. Explain the symptoms and use the relevant service pages above; assessment determines the actual work needed.
Our average response to emergency callouts is under 60 minutes. It is an average, not a guarantee: arrival depends on your location, traffic and other callouts, and outlying towns take longer. When you call, we give you an arrival estimate for your address.
Standard-hours callout starts from £75 for attendance and diagnosis only. Repair labour, parts and materials are separate. Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time. Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Use the contact form with your name, phone and email, then verify your email with a six-digit code to submit your enquiry. It does not confirm a booking. Telephone for urgent assistance.
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
Tell us what’s happened. We’ll discuss availability and your options.
Our emergency line is open 24 hours a day, 7 days a week.
