Callout: attendance and diagnosis only. Repair and service prices: labour only; callout, parts and materials separate. Standard hours: 7am–7pm, Monday–Friday, excluding bank holidays. Out-of-hours labour quoted separately. No VAT charged. Agree charges before booking and work before it starts. Full price guide.
REAL EXPERIENCES. IN THEIR OWN WORDS.
Selected five-star Google reviews.
Customer feedback about our business across its service area. Reviewers’ own words, with their original ratings.
AJ was efficient and helpful sorting out a blocked shower drain.
MMMiranda Moody
★★★★★Google review
AJ did a great job and cleared a blocked drain from a washing machine that had a caused a substantial leak to the flat below mine. AJ was very friendly and professional. Would highly recommend.
FCFrancesca Coates
★★★★★Google review
AJ was fantastic! Came out on Sunday and rescued us again! Excellent service, thank you! 😊
OOlivia
★★★★★Google review
AJ was really friendly, helpful and professional, and was able to come at really short notice on a Saturday night to solve our emergency. He provided comprehensive advice and we’ll definitely work with him again to complete the job.
CPClaire Paterson
A selected set of five-star reviews, rather than an overall business rating. Reviews describe individual experiences and do not guarantee response times or outcomes for a future visit.
Set an inspection question for Penicuik
Ask which unresolved question the proposed inspection should answer before commissioning it. A useful camera instruction identifies the decision the inspection should support, accessible runs and desired findings. Ask whether clearance is needed beforehand and what remains uninspectable. A recording should distinguish the inspected section from unknown connections rather than presenting an incomplete view as proof about the entire network.
A Penicuik enquiry: symptoms and scope
Ask what question a further survey would answer beyond earlier investigation. Confirm whether clearance is needed first, what can be inspected and what report will support the next decision.
Another blockage or another survey? Planning the next Penicuik drainage step
Another blockage or another survey? Planning the next Penicuik drainage step. Practical observations, access and booking questions, with links to relevant local service information.
Find the information that matches the fault. Detailed local guides are linked where available; the other links explain the main service and what to discuss before booking.
We’re proud to be clear about our prices. Published guide charges, a clear breakdown of what is included, and your agreement before work starts. Callout, labour, parts and materials are explained separately so you can make an informed choice.
Standard hours are 7am–7pm, Monday to Friday, excluding bank holidays. Evenings, nights, weekends and bank holidays are out of hours. All times are Edinburgh local time.
These figures are not a total job price.
Callout charges cover attendance and diagnosis only and are separate from repair labour. The service prices shown are labour charges only. Parts and materials are charged separately. No VAT is charged.
Service labour figures below are guides for standard-hours work. Out-of-hours labour is quoted separately. Where a callout applies, for urgent attendance, it is payable for attendance and diagnosis even if you decide not to proceed with a repair; confirm the applicable fee before agreeing to attendance.
Prices correct as of . Published prices are subject to change without notice for future enquiries. This does not change an accepted quotation or an agreed contract price; any additional work or price variation requires your agreement before proceeding. Read our pricing policy →
All applicable attendance, diagnostic and service charges are confirmed before work begins.
Emergency visits: call-out/attendance charges may apply.
Planned bookings: charges are confirmed when booking.
Callout charges and standard-hours service labour guide
Service
Guide charge
What it covers
Standard-hours callout
From £75
Attendance and diagnosis only
Out-of-hours callout
£100–£180
Attendance and diagnosis only
Ask for the callout charge, labour and any other known costs before agreeing to a visit. We will agree the total price, or how it will be calculated, before you commit; any repair, parts or additional work needs your agreement before it starts.
Leak detection does not include the repair. Boiler work requires an appropriately qualified engineer; the boiler service price does not include a separate landlord gas safety certificate. Jobs outside the listed ranges or services without a published guide require an individual quote.
Ask which unresolved question the proposed inspection should answer before commissioning it.
What needs agreeing before this visit?
Which accessible section needs investigation, and what decision should the findings support? Explain the actual address and available access, then confirm attendance, scope and charges directly.
Does a recent alteration establish the cause?
No. Give the work dates and what changed as investigation history. The failed component and any responsibility need checking.
Where is the fuller property guidance?
Use the linked property guide for the relevant layout, works or ownership question, alongside the main service information.
DAYTIME BOOKING REQUESTS · 7AM–7PM
Prefer to book on WhatsApp?
WhatsApp booking requests are for weekday daytime visits, Monday to Friday within 7am–7pm, Edinburgh local time. One same-day slot is offered each weekday, at least 3 hours ahead; for a same-day booking, call 0131 210 0505 to confirm.
Choose an available date and then a two-hour time window in the chat. Bookings are provisional until the plumber confirms. The work and price must be discussed and agreed before work starts. Online and WhatsApp bookings are not available at weekends: for a weekend or bank holiday visit, call 0131 210 0505 (out-of-hours pricing applies). Standard rates apply Monday to Friday, excluding bank holidays. Callout, labour, parts and materials are separate charges: agree all applicable charges before committing to a visit.
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